Communication Opinion Essay

Effective communication plays a significant role in providing proper care for patients. According to Cheesebro, O’Connor, and Rios (2010) â€Å"Communication is sometimes defined as the process of sending and receiving messages† (para. 14). For the communication to be effective both the sender, and the receiver must understand the message. The way individuals communicate is altered according to their audience or environment. For example if an instructor is communicating through small talk his or her tone and vocabulary would differ from communicating through informational talk. The same goes for when an individual communicates with children or adults. Even though the tone and style of communication may be altered to fit the audience, the process of communication has to stay the same to be effective. Effective communication allows health care professionals to gain trust in a reluctant consumer and handle cultural differences among patients. The four basic elements of the communication process include a sender, message, receiver, and feedback. In effective communication the sender constructs a message that is appropriate for the receiver(s). According to Haycock (2003) there are three elements called the ‘3Ts’ that the sender should consider when constructing an effective message. The ‘3Ts’ are tone, tools (computer, video, note, etc. ), and tactics. It is important to think the message through before sending it to be sure it is as clear and concise as possible. In effective communication the receiver should be able to understand the message completely. The receiver may have to decode the message to gain full understanding. If he or she still does not understand the message, the receiver should use feedback to ask the sender for clarification. Feedback is an important part of effective communication because the sender learns if the receiver understood the message or not. If the receiver did not understand the message feedback allows the sender the opportunity to elucidate the message. â€Å"In short, feedback is the primary means of increasing personal awareness and establishing a shared understanding. You should give and get as much feedback as possible† (Cheesebro, et. al. , 2010, para. 23). Health care communication encompasses the four basic elements of communication. However, the basic rules of health care communication are a little more complex. According to du Pre (2005) â€Å"People are actively involved in health communication. They are not passive recipients of information† (pg. 9). Providers specifically focus on the tone and presentation of the message to ensure patients’ satisfaction. The ultimate goal in health care communication is to develop and maintain a shared understanding between health care professionals and patients. Physicians may use the biomedical or biopsychosocial model when communicating with patients. With the biomedical model, physicians use short and to-the-point questions or statements. This limits the patient input, which can cause the patient to feel dissatisfied with the care or diagnosis. The advantage of using the biomedical model is that it will save time. Although the biopsychosocial model does not save time, it is more effective when communicating in the health care setting because it focuses more on patient’s feelings. This reduces the risk of malpractice lawsuits, therefore saving money in the end. Whether health care professionals use the biomedical or biopsychosocial model, they will still encounter reluctant consumers. A provider may encourage a reluctant consumer to communicate candidly by validating the patient’s concerns, uphold complete honesty, and share plenty of ideas or information. When a consumer is reluctant, he or she can have a bad attitude and less willingness to listen. To encourage the reluctant consumer to communicate candidly it is extremely important that the provider maintains patience yet remain slightly persistent. The tone and presentation delivered by the provider makes a significant difference when persuading consumers to communicate openly. A patient may be reluctant to share open communication with a provider because of cultural differences. Some individuals feel extremely strong about their cultural beliefs, which can make it difficult for physicians to discuss cultural differences with patients. Providers generally share the same main goal, which is to help improve patient’s health. When the patient’s cultural beliefs go against certain tests and treatments it can sometimes prevent providers from doing reaching this goal. When providers cannot help improve patient’s health it an be very difficult. However, providers must respect patient’s wishes. â€Å"To be effective, health communicators must be concerned enough to pay close attention to people’s behavior and knowledgeable enough to recognize cultural and personal preferences that make people different† (du Pre, 2005, pg. 8). Barriers can arise in health care because of reluctant consumers or patients with strong cultural beliefs. Effective communication through the sender, message, receiver, and feedback can aid in breaking down these barriers. Once patients and providers can break down barriers it permits more open discussions and proper health care. Communication, especially in health care should be thought out, sensitive to feeling, clear, concise, and appropriate. According to du Pre (2005) â€Å"Communication, then, is an ongoing process of sharing and creating meaning. The challenge is not merely to put thoughts into words, but to cooperate with others in developing a shared understanding of what is happening and what it means† (pg. 10).